Legal Notice

All details are stored in line with GDPR guidelines and in line with the terms agreed on our shop and contact us pages. If you wish for your details to be removed at any time please contact hello@theenchantedrealm.co.uk.

Data control officer for The Enchanted Realm is Stephanie Carmichael, owner and founder.

Our Return Policy

The sales contract is between The Enchanted Realm and the “buyer”. We agree to abide by the Consumer Contracts Regulations:

https://www.legislation.gov.uk/uksi/2013/3134/contents/made

This legislation protects the consumer when buying over the internet or by mail order and applies to all member states of the EU.

The Enchanted Realm will post items purchased within the time frame shown on the product description, or if I do not have all the information provided at checkout to fulfil the order, I will contact the buyer asap to ask for additional information.
 

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The Enchanted Realm is not responsible for any charges or fees that may incur.

Returns Policy

You have the right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to 10 days after receipt of the items and a full refund including the cost of the outgoing postage will be made within 14 days of The Enchanted Realm receiving the returned item(s). Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements.

Unless The Enchanted Realm has stated otherwise, the buyer is responsible for paying for the cost of return postage.

Cancelling a transaction.

The buyer must inform the Enchanted Realm if they wish to cancel the order and they must do this in writing or by email. I will provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), If the goods have not yet been sent, refunds must be provided within 14 days of receipt of the notification of cancellation.

Return of faulty goods.

The consumer has a right to return faulty goods. Depending on the circumstances, they may be entitled to a refund (full or partial), a repair or replacement.